SS&C Technologies is hiring a Health Care Call Center Representative in Mumbai to handle inbound calls for US healthcare members. You will answer calls and enter customer requests in the right system, resolve billing questions with sound judgement, review account history and make changes based on the caller's request, escalate calls when needed, and give routine information on coverage dates, claims history, deductibles, coinsurance and medical benefits.
Requirements: a high school diploma or equivalent with up to 1 year of related experience, previous call centre customer service experience, and intermediate computer and typing skills. Experience with US healthcare systems such as Medicare, Medicaid, the Affordable Care Act, commercial group plans or pharmacy benefit management is strongly preferred.