Axis Bank is hiring a Customer Service Specialist (voice) for Axis Phone Banking in Mumbai. You will handle customer calls and resolve queries or complaints at the first instance with strong satisfaction scores and minimal handling time, give courteous and accurate service, own customer problems end to end, follow product and process requirements without errors, escalate issues to the right teams, achieve call quality targets and KPIs, and cross-sell or upsell loans, mortgages and priority or elite accounts.
Requirements: a graduate or postgraduate from a recognised institution with 2-5 years of relevant experience.