Kotak Mahindra Bank is hiring for its Sky Service Distribution channel in Karnataka to handle inbound customer calls on retail liability products such as savings accounts. You will resolve customer queries and service requests promptly, spot and convert opportunities to cross-sell banking products, maintain quality communication within productivity and service benchmarks, complete daily logs and meet end-of-day targets, and work with team leaders, coaches and quality teams to improve performance. Candidates should be graduates, preferably with 1 to 2 years of experience including at least 6 months in customer service, with excellent verbal and written communication. Call centre experience is an advantage.