Citi is hiring Banking Operations Analysts for credit bureau disputes in Gurugram and Pune. You will resolve customer enquiries and handle escalated issues, give efficient service to Citi's clients, spot chances to offer suitable products while following strict telesales regulations, and report daily to management on productivity, quality, availability and MIS indicators. You will also prepare written and verbal communications for approval of financial entries. Candidates need 2 to 4 years of relevant experience, proficiency in Microsoft Office, a thorough knowledge of the dispute process and the ability to work independently and solve problems.