Axis Bank is hiring a Customer Service Specialist for its phone banking (voice) team in Mumbai. You will resolve customer queries and complaints at the first contact with high satisfaction scores and short handling times, deliver service with courtesy and accuracy, take full ownership of customer issues, and cross-sell and up-sell suitable bank products during calls. Candidates should have 2 to 4 years of experience in voice-based customer service, preferably in banking or financial services, with good communication skills.