Blackbaud, which builds AI-powered software for non-profits and social-impact organisations, is hiring a Technical Support Associate in Hyderabad. You will own customer cases from investigation to resolution, finding both the business impact and the underlying technical cause of complex issues. Along the way you will build deep knowledge of Blackbaud products, integrations and common issue patterns, document fixes, and work with a global support team and engineering when problems need escalation. The role rewards curiosity, analytical thinking and clear communication with customers. Requirements: 2–3 years of experience in B2B SaaS or enterprise technical support, strong troubleshooting skills, comfort with web technologies and databases, and excellent written and spoken English.