EY is hiring an IT Operations Executive in Pune for its Unified Support Services team. You will give L1/L2 support for laptops, operating systems, standard office applications, peripherals, connectivity, printing, collaboration tools and user access. You will log, categorise, prioritise and resolve incidents and service requests within agreed timelines, support users in person and remotely, confirm fixes before closing tickets, spot recurring issues and escalate security or infrastructure problems. The role also covers configuring, imaging, updating and preparing laptops to EY's build and security standards and supporting device lifecycle tasks. Requirements: around 2+ years in desktop or end-user IT support, good Windows and troubleshooting skills, and clear communication.