Airbnb is hiring a Support Specialist (Resolution Specialist, R1) for its customer support team in Gurugram. As a first point of contact for guests and hosts, you will handle incoming support cases by phone, chat and messaging, understand each issue, apply Airbnb policies fairly and resolve problems with empathy so the community can travel and host with confidence. You will document cases clearly, escalate complex situations to the right teams, and meet quality and productivity targets in a shift-based environment. Requirements: around 2+ years of customer service or support experience, excellent spoken and written English, strong problem-solving and empathy, comfort with multiple tools and systems, and flexibility to work rotational shifts.