Salesforce is hiring an associate technical support engineer in Hyderabad for its 24/7 global support team. You will give frontline technical support to Salesforce customers by phone, email and chat, and advise them on best practices for user management, data management, reports and dashboards. You will decide when a case needs escalation to Professional Services or the account team, and keep all case notes and customer communication in Salesforce. You are also encouraged to suggest process improvements, especially where AI or automation can cut resolution time. Rotating shifts across a 24/7 model are required. Suits graduates with about a year of support experience.