Unisys is hiring a major incident, change and problem management analyst in Bengaluru with about 2-5 years of IT operations or service management experience. You will analyze incident, problem, change and service data to find patterns, recurring issues and improvement opportunities, support proactive problem management, and validate findings with resolver teams. The role also has an automation side: spotting repetitive manual work, using approved AI and productivity tools for analysis and reporting, and helping build and test simple ServiceNow workflows, Power Automate flows and dashboards. You will document use cases and help measure the impact of improvements.