Citi is hiring a fraud operations specialist in Pune with 2-4 years of relevant experience. You will carry out complex fraud investigations with minimal supervision, respond to customer requests that fall outside standard procedures, and spot potential fraud by weighing past cases and evaluating options in new situations. You will resolve complex issues directly with clients or third parties, monitor workflow and quality, and suggest process changes that remove friction and improve productivity. Assessing risk in every decision and following Citi's policies, rules and regulations to protect the firm, its clients and assets is central to the role.