Deloitte is hiring customer experience analysts in Hyderabad to support customers of payroll products. You will help users with payroll setup, processing, troubleshooting, payment corrections and related workflows over voice, chat and email, own each case end to end, resolve moderately complex issues, and keep accurate case notes. The role also involves spotting chances for feature adoption or upgrades, passing high-intent leads to sales, and meeting KPIs on quality, customer satisfaction and productivity. Candidates need a bachelor's degree (commerce or finance preferred), 1 to 3 years in product support, SaaS or customer support, and mandatory experience in payroll, accounting, bookkeeping, finance operations, tax processing, AP/AR or billing. International voice process experience, knowledge of pay runs, direct deposits, payroll taxes and deductions, and basic accounting are expected.