Deloitte's Customer practice in Hyderabad is hiring customer experience analysts for a multi-channel product support team. This is a night shift role. You will handle customer contacts over voice, chat and email, help with product troubleshooting, workflow navigation, installation and how-to questions, diagnose and fix moderately complex issues, and own each case from start to finish with accurate documentation. You will also identify customer needs, encourage feature adoption and product upgrades, pass high-intent leads to the sales team, and follow quality and process standards while meeting KPIs on quality, customer satisfaction and productivity. The role needs people who can work independently with little supervision. Deloitte is looking for 1 to 3 years of experience in customer or product support, ideally in a SaaS or international process.