EXL is hiring collections executives to work from office in Gurugram, Noida and Maharashtra. You will monitor customer accounts for overdue payments, contact customers by phone, email or letter to collect outstanding dues, negotiate payment plans and settlements when needed, and follow up consistently on promised payments. The role includes keeping accurate records of every interaction and payment status, escalating unresolved cases to senior management or legal teams, preparing daily and weekly collection reports, and working with sales, finance and customer service teams to fix billing issues, all within company policy and the law. Candidates should be graduates with 1 to 3 years of experience, strong communication and negotiation skills, the ability to handle difficult conversations professionally, basic knowledge of accounting and billing, good record keeping, and working knowledge of MS Excel, CRM or collection software.