Citi is hiring a Fraud Operations Analyst at its DLF Cybercity office in Gurugram. You will resolve customer inquiries and escalated issues for Citi's clients, handle disputes, and identify chances to offer suitable products while following the rules that govern telesales. The role involves daily reporting to management on productivity, quality and MIS indicators, supporting staff with training and questions, helping with Lean and process-improvement projects, and resolving complex cases based on precedent.
Requirements: 3 to 6 years of relevant experience, ideally in US retail banking or cards operations. Good judgement, risk awareness and clear written and spoken communication are important.