Unisys is hiring a Service Management Transformation Analyst in Bengaluru. You will analyse incident, problem and change data to spot patterns, recurring issues and chances to improve, support proactive problem management, and help measure the impact of improvements. You will find repetitive manual tasks that could be automated, use approved AI and productivity tools for analysis and reporting, and help build and test simple ServiceNow workflows, Power Automate flows and dashboards. You will also support incident, major incident, problem and change processes.
Requirements: around 2 to 5 years of experience in IT operations or IT service management (ITIL processes). Familiarity with ServiceNow and an interest in automation are helpful.