Commonwealth Bank's India centre in Bengaluru (Manyata Tech Park) is hiring Associate Analysts for its consumer service operations. You will handle inbound calls and messaging enquiries from existing customers, mainly about lending, and build good relationships by resolving their questions, creating self-service options and handling complaints within your delegation. You will follow process policies to keep work error-free, suggest process improvements, raise common issues with your team manager and help lift customer satisfaction.
Requirements: 1 to 4 years of relevant experience in customer support and the banking domain, strong communication skills, and flexibility to work 24/7 rotational shifts.