Axis Bank's Central Retail Operations team in Mumbai is hiring for its Clearing & Settlement - Disputes Management team. The team handles customer disputes on digital transactions such as UPI, IMPS and card payments made at POS terminals. You will make sure disputes are actioned and closed within regulatory and network timelines, credits for disputed transactions are posted to customer accounts without errors, and cases are handled well enough that there are no adverse audit remarks, all while keeping customer satisfaction high.
Requirements: a graduate or postgraduate from a recognised institute with 2 to 4 years of experience, ideally in banking operations, payments or dispute handling.