KPMG is hiring a Consultant for application support in Bengaluru. You will resolve escalated application incidents and service requests, investigate and troubleshoot issues, carry out root cause analysis and coordinate fixes with product, engineering, infrastructure and vendor teams. You will monitor application health and service levels, track deployment checklists and operational readiness, maintain support documentation and knowledge articles, and spot support trends to recommend improvements.
Requirements: 1 to 3 years of application support experience, including incident and problem management, familiarity with SaaS applications, experience with ticketing tools and SLAs, and the ability to explain root causes and fixes clearly.