Jio Haptik is hiring for its Interakt Customer Success team in Mumbai on a contract basis. Interakt is a WhatsApp Business platform used by over 1,000 small businesses. You will onboard clients and act as a business advisor, helping them reach their goals, managing relationships and expectations, tracking bot performance and driving metrics such as CSAT, NPS, adoption and usage. You will analyse customer data to improve the end-user experience, work on retention, upselling and churn, collaborate with internal teams and share customer feedback to guide the product roadmap.
Around 0 to 2 years of experience in customer success or client servicing is suitable. This is a contract role.