Sun Life is hiring Process Associates for Individual Insurance Services in Gurugram. You will handle non-voice processing for US/Canada individual insurance, researching and following up on cases, maintaining quality and service standards and paying close attention to detail to avoid errors in complex work.
Requirements: a graduate with 1 to 2 years of non-voice customer service experience in an international BPO, prior work with a US or Canadian insurance company, and knowledge of individual insurance processes. Good written and verbal communication, typing speed of 25 to 30 words per minute, strong logic and problem-solving, and the ability to work alone or in a team are expected. Two openings are listed.