NTT DATA is hiring a Helpdesk Associate for its service desk in Bengaluru. You will give L2 technical help to users over phone, email and chat, covering the identification, prioritisation and resolution of reported problems: recognising the issue, researching it, isolating the cause, resolving it and following up. You will also act as a link between customers and the various client infrastructure teams. The role follows ITIL service desk practices. Candidates must be graduates, and about 1 year of helpdesk or service desk experience is expected.