Amazon Customer Service is hiring a Software Development Engineer II in Hyderabad for its Associate Experience team. You will design, build and own customer engagement services that anticipate and resolve customer questions at global scale, across self-service tools such as chatbots and the systems used by customer service associates. You will work with cross-functional teams on technical direction and help remove defects from customer experiences. Basic qualifications: 3+ years of professional software development (not internships), 2+ years designing or architecting systems for reliability and scale, and programming in at least one language. Preferred: 3+ years across the full development lifecycle and a bachelor degree in computer science or equivalent.