Ericsson is hiring a Technical Solution Engineer in Gurugram to support its BOS/BSS charging and billing portfolio. You will investigate complex customer-reported issues to resolution within SLAs, act as a global escalation point, help with emergency handling, root-cause analysis and preventive actions, reproduce issues in the test lab, install and upgrade nodes, and automate routine support tasks, including AI-based tools. The role needs 24x7 shift readiness. Requirements: 2 to 6 years of experience, Linux administration, hands-on Kubernetes (CKA is a plus), CI/CD and GitOps tools such as Git, Jenkins or Ansible, a database like SQL, Oracle, PostgreSQL or Cassandra, basic scripting, and telecom basics including 5G; knowledge of SDP, AIR, OCC or mediation is preferred.