Axis Bank is hiring Customer Service Specialists for its AxisPhone voice contact centre in Chennai. You will resolve customer queries and complaints on the first call with high satisfaction and efficient call handling, deliver courteous and accurate service, take full ownership of customer issues, follow product and process rules with no errors, and escalate to the right teams when needed. You will also meet call quality targets and other KPIs, and cross-sell or upsell products such as loans, mortgages and priority or elite accounts. Candidates need a graduate or postgraduate degree from a recognised institution and about 2 to 5 years of relevant customer service experience.