Axis Bank is hiring a non-voice Customer Service Specialist for its AxisPhone contact centre in Chennai. You will resolve customer queries and complaints at the first instance with high satisfaction and short handling time, deliver courteous and accurate service, own each customer issue, follow product and process rules with no errors, and escalate to the right internal teams when needed. You will keep processes efficient, follow service and sales guidelines, meet quality targets and other KPIs, and cross-sell or upsell products such as loans, mortgages and priority or elite accounts. Candidates need a graduate or postgraduate degree from a recognised institution, about 2 to 5 years of relevant experience, and excellent written and spoken communication.