Expedia Group is hiring a Traveler Service Associate for its escalations team in Gurugram. You will handle high-profile service issues and priority customer escalations in real time by phone or chat, research and resolve cases using the right tools while keeping ownership, follow up with customers until issues are fixed or handed off, contact travel partners and internal teams, and help customers use self-service technology. You will also help develop, test and communicate operational policies and procedures.
Requirements: 3+ years of experience in a similar travel customer service role, hands-on use of GDS tools such as Amadeus, Sabre or Worldspan, and excellent written and spoken English.