Citi is hiring an Ops Support Specialist in Gurugram (DLF Cybercity) for customer service operations. You will resolve customer queries and handle escalated issues efficiently, spot chances to offer suitable products and services while following the strict rules that govern telesales, and report daily to management on productivity, quality, availability and MIS indicators.
Requirements: 2 to 4 years of relevant experience, proficiency in Microsoft Office, good knowledge of banking products and processes, and strong written and spoken communication.