JPMorgan Chase is hiring a Technology Support II engineer for Mainframe Operations in Bengaluru. You will analyse production application flows end to end, monitor mainframe production and development environments for anomalies using observability and triage tools, and troubleshoot incidents to restore service within SLAs and SLOs, documenting every action. The role also involves root-cause investigation through problem management, escalating and communicating status and impact to stakeholders, spotting trends across incidents and changes, and supporting hardware and software patching. Requirements: formal training or certification in technology support concepts and 2+ years of applied experience, with hands-on troubleshooting skills.