Microsoft is hiring a Technical Support Engineer for App Services development scenarios in Hyderabad. You will own business customers' technical issues from identification to full resolution over phone and web, bringing in subject matter experts and product engineering teams when needed. The role also includes proactive support advice, feeding product quality improvements, creating self-help and case-deflection content, and sharing knowledge and coaching peers. Requirements: hands-on troubleshooting of Windows or Linux web applications (deployment, startup and availability), foundational skills in customer support or software development across several areas, and about three years of prior customer-facing product or technical support experience.