JLL is hiring a Helpdesk Coordinator for a facilities site in Thane. You will log all incoming requests and complaints from calls, email and the ticketing tool, assign tickets to the right shift engineer or team by type and priority, track them to closure, and escalate unresolved or SLA-breaching tickets per the escalation matrix. Requests span electrical, mechanical, BMS and soft-services areas. You will also keep daily, weekly and monthly helpdesk logs and status reports for management. Requirements: a graduate in any discipline with 2 to 4 years of experience in a facility helpdesk, call centre or service desk.