Salesforce is hiring a System Analyst to own escalations on cases, intake and investigations across teams and time zones. You will set priorities, route issues to the right engineering, SRE or vendor owner, drive them to closure and keep stakeholders informed, including follow-the-sun handoffs between Mexico City, Dublin and Hyderabad. You will act as the escalation point for Tier-2 analysts, be a frontline responder during incidents (assessing impact and pulling in SREs when needed), and track escalation trends to push for fixes. The role is measured on response and resolution SLAs, CSAT and backlog health, so shift-friendly working across time zones is likely. Requirements include a bachelor degree in computer science, business or a related field and 0-3 years of experience.