Accenture is hiring a software, application and cloud tech support analyst for voice solutions in Kolkata. You will design and configure IVR call flows, menus, prompts, routing, queue treatment and business-hours rules on contact centre platforms, and build and maintain IVA applications using NLP and conversational AI. The job includes turning business use cases into call flows, intents, dialogue paths and escalation journeys, keeping solution designs and call-flow diagrams up to date, and integrating IVR/IVA with APIs, CRM, telephony, databases and authentication services. You will also prepare test plans, run functional, integration and UAT testing, and support maintenance and releases. The posting asks for 3-5 years of experience; any graduate can apply.