Conduent is hiring an IT Operations Associate II in Hyderabad. You will provide first-line support by logging, triaging, prioritising, tracking and routing incidents reported by users, and pass requests on to level 2 and level 3 engineers. The job includes monitoring event and metric alerts such as high CPU or memory use, application performance and query tuning issues, and notifying the right teams. You will also help the L2 team during production events, collect data from internal and external customers to build reports and operational dashboards, and prepare meeting materials for leadership, following established procedures with minimal guidance. The posting lists about 1 year of experience.