Firstsource Solutions is hiring Customer Service Associates for a banking chat process (Nationwide account). You will handle customer queries through asynchronous chat, manage several chats at once, follow banking policies including proper customer authentication, take ownership of issues, give clear and complete answers, support vulnerable customers and complaints, and escalate complex cases, while meeting quality and business targets. The job description states the role is work-from-office in Mumbai with 24/7 operations, and background verification clearance is required. Graduates in any discipline can apply; freshers are eligible.