Kotak Mahindra Bank is hiring Relationship Managers for its inbound contact centre (Sky Channel) in Bengaluru. You will answer inbound customer calls about retail liability products such as accounts and deposits, and resolve queries and service requests quickly. You will also spot chances to cross-sell banking products during calls. The job comes with daily productivity and service targets, end-of-day logs, and strict information security and quality standards, and you must keep up with process changes. Requirements: a graduate degree and, preferably, 1–2 years of experience, including at least 6 months in customer service. Knowledge of the call centre industry is an advantage.